Terms & Conditions

New Shop Customer Offer

Receive 10% off your next order when you register as a Science Museum online shop customer - sign up now and keep an eye out for email instructions containing the discount code needed to claim your 10% off before you place your order.

Please note, the discount code must be entered before you place your first order after registering and applies to the price of the product(s) only and is exclusive of shipping fees. Unfortunately, the discount cannot be awarded in retrospect. Offer applies to newly-registered customers only and cannot be used in conjunction with any other offer.

Gift Wrapping Service

Add an extra special touch to your gift with our gift wrapping service. Your gift will be wrapped in our special silver Science Museum wrapping paper. To have your order gift wrapped, simply select the gift wrap option during the checkout process. Gift wrap is subject to an additional £4.50 charge.

Product Descriptions

Every care has been taken to ensure accuracy of description, specifications, colour and price of all products; however there may be occasional errors. In this event you will be provided with a full explanation and a corrected offer. All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. All items are offered subject to availability at the time of ordering.

Please note that some items are sold exclusively online.

To check availability of products should you wish to purchase them in the museum store, please contact our customer service team on 0207 942 4000 (option 3)


The price shown for the goods includes VAT and excludes postage and packing. The charges for postage and packing are show in the Checkout once you have entered the method of delivery and before you are asked to confirm the order.

All items are offered subject to availability at the time of ordering.

Sale Items and Promotional Offers

All promotional offers apply to orders placed online only.

Unless damaged/faulty, items purchased within a promotional offer are only refundable if all items purchased within the offer are returned for refund.

Unless otherwise stated, offers may not be used in conjunction with each other. If multiple offers are attempted to be used at the same time, only the most recent offer will be applied to the order and previous offers removed from your basket.


We accept all major credit cards and debit cards except Diners Card. Credit or debit card payments will be charge on despatch of the goods. When payment is taken from your card the transaction on your card statement will state "SCMG Enterprises Ltd Shop Online" for orders placed on our website and "SCMG Enterprises Ltd ShopByPhone" for orders placed with our customer service team. We accept cheques made payable to SCMG Enterprises Ltd. Please send your order to Science Museum Shop, Science Museum, Exhibition Road, London SW7 2DD. Please do not send cash through the post.

Please note when an item is placed on pre-order, payment is taken immediately.

WEEE Recycling Policy

We are pleased to offer our customers the chance to recycle their old Science Museum electrical items on a like-for-like basis. To return your items once you've made your purchase, simply send your previous Science Museum items to the below address and we will arrange for this to be recycled. Please note we can only accept returns for like for like items.

WEEE Returns
Science Museum Shop
Exhibition Road

We also accept WEEE returns in store, simply present your old Science Museum purchase at the till when buying your new like for like item and we will recycle this for you. If you have any questions or require and further information please contact us on: 0207 942 4000 (option 3) or by email shop.sciencemuseumonline@sciencemuseum.ac.uk

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.