Coronavirus information for our customers

We are open for business

Whilst our five museums are closed, our online shop will continue to operate as normal as we hope to keep you inspired with our wide range of toys, games, science kits and books. We know this time of uncertainty is having an impact on all our lives, so we want to let you know what steps we’re taking to help and support you.

Our customers, colleagues and partners remain our priority. We are being guided by the official advice provided by the UK Government and Public Health England, and are working closely with our logistics partner to ensure we are doing everything we can to provide a safe shopping experience for you.

The evolving situation may have an impact on our delivery services so please continue to visit this page for the latest information.

We use the following carriers; follow the links below for detailed information about their updated plans in response to coronavirus:

Royal Mail Coronavirus information

DPD Coronavirus information

If you have any queries, please contact our customer services team for more information on shop.sciencemuseumonline@sciencemuseum.ac.uk

Continue shopping