Ways to contact the Science Museum Shop
Here at the Science Museum, we believe in high quality customer service and ensuring full customer satisfaction. If you have an enquiry about a product or and order please contact us, as we would love to hear from you.
You can contact us via the methods below.
( Please note that customer support is only available in English.)
Tracking your order
At this busy time of year, tracking details for Royal Mail and DPD may take longer than normal to appear. Our warehouse is working hard to fulfil orders and transfer into the postal network, whereby tracking information can take one working day to be generated. We kindly suggest to try refreshing your browser, deleting cookies and waiting before trying again.
BY EMAIL
We aim to respond to your email within two working days of receipt dependent on the nature of the query and of any third parties involved.
BY TELEPHONE
0330 058 0058
Lines are open between 10:00 and 17:00 (GMT) every day.
BY POST
Science Museum Shop
Exhibition Road
London
SW7 2DD
PRODUCT TECHNICAL SUPPORT
For queries relating to Science Museum branded products that have been purchased from another stockists or retailer, please contact that stockist directly. For additional guidance around branded products, please contact our customer service team.
