Delivery

DELIVERY

This page contains useful information on delivery processes and prices. The following information is subject to our Terms and Conditions which can be found here.

Quick delivery update 📦

Heads up, explorers! Our warehouse is closed on weekends and public holidays. Orders placed after 13:00 on a Friday will be despatched the following Tuesday (subject to public holidays).

Important notice
Before confirming your order, please ensure that all entered information is correct, specifically the delivery address. Once the payment is complete, no modifications can be made to the delivery address. We are unable to accept order cancellations once the goods have been dispatched. See Terms & Conditions and Returns & Exchanges.

Tracking your order
At this busy time of year, tracking details for Royal Mail and DPD may take longer than normal to appear. Our warehouse is working hard to fulfil orders and transfer into the postal network, whereby tracking information can take one working day to be generated. We kindly suggest to try refreshing your browser, deleting cookies and waiting before trying again.

Northern Ireland orders

We have taken the decision to temporarily pause orders to Northern Ireland while we are working our way through new regulation. We hope it won't be too long before you can enjoy the Science Museum's merchandise again. Thank you for your understanding and ongoing support.

CHRISTMAS

Christmas Returns Window

We understand the importance of finding the perfect gift this year, and we want to make sure you get it right, whether that's size, colour or otherwise. That's why we're pleased to announce that we've extended our returns window for all your Christmas shopping needs. Items purchased between November 1st and December 31st can now be returned until January 31st.

Last Postal Dates

UK only (not including offshore)

Orders to be received by 12pm, Friday 20th December

Our international last post dates have now past. Sending season's greetings to all our international customers.

Delivery methods

The following delivery methods are available for UK deliveries.

Destination *	Estimated days (After dispatch email)	Price	Note
UK Mainland & UK Offshore standard delivery	3 – 4 working days **	£5.5
UK Mainland express delivery	1 – 2 working days **	£7
UK Offshore express delivery	1 – 2 working days **	£10
UK Upgraded delivery (UK Mainland only)	Next working day ***	£9	On orders £100+ Signature required.

Alcohol / Age verified items

All whiskey, gin or beer purchased is age verified online (18+), delivered via special post by Royal Mail**** and packaged securely. We charge £3 extra when ordering these items, please see the chart below for more.

****(i) the requirement for an individual aged 18 or over to be present at the Intended Recipient’s address upon delivery; (ii) that Royal Mail practices Challenge 25 and the recipient may be required to present a Relevant ID to Royal Mail; (iii) the need to provide a year of birth at the point of delivery; and (iv) that failure to do so may result in the AV Item not being delivered;

If customers refuse to provide a date of birth, the order will be returned.

Destination *	Estimated days (After dispatch email)	Price
UK Mainland & UK Offshore standard delivery age verified	3 – 4 working days **	£8
UK Mainland express delivery age verified	1 – 2 working days **	£10
UK Offshore express delivery age verified	1 – 2 working days **	£13

* ”UK Mainland” means: England, Scotland and Wales, excluding the islands adjacent to those territories, and the Scottish Highlands. “UK Offshore” means: addresses within the United Kingdom which are not part of the UK Mainland, including the Isles of Scilly and the Scottish Highlands and Islands, and not including the Isle of Man and Northern Ireland.

** Orders placed after 1pm on a Thursday will be dispatched on the following Monday (subject to public holidays). Orders placed after 1pm on a Friday will be dispatched on the following Tuesday (subject to public holidays). Orders shipped on a Friday will not be delivered until the following Monday (subject to public holidays). A Saturday delivery service is not currently available.

*** Orders must be placed before 1pm the day before your desired delivery date.

If customers refuse to provide a date of birth, the order will be returned.

Delivery fulfilment: UK

All orders are dispatched by one of our nominated carriers. We use Royal Mail Tracked 24 and 48 hour services and DPD for UK express and UK upgraded delivery.

Please note that the UK Mainland & UK Offshore standard and express delivery options only insure orders up to the value of £100. The UK Upgraded delivery option insures parcels according to weight (approximately £12 per kilo).

If your order contains an item(s) which is on pre-order, your order will not be shipped until the pre-ordered item(s) is back in stock. Should you wish to cancel this item from your order, please contact Customer Services who will be happy to help with this.

If your parcel does not arrive within the expected number of days, please check the tracking via sites Royal Mail or DPD. If you have any issues please contact our customer service team on 0330 058 0058 (option 4) or alternatively email info@sciencemuseumgroup.ac.uk

Delivery methods: International

The following delivery methods are available for international delivery - currently to USA, Japan and Australia, we will be opening to more territories soon, as we roll out out international delivery offering.

When placing an international order, please use your home address if possible. This helps to avoid business-to-business import duties and taxes for both the customer and the museum.

If you are making an international order (i.e. any order delivered to a country other than the UK), you will be the importer. By placing an order you are instructing SCMG Enterprises to engage with a logistics provider to fulfil customs import procedures on your behalf. Before placing an order, it is your responsibility to check that the products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order. If any customs requirements apply or charges are due, you agree to be responsible for arranging payment of these. SCMG Enterprises does not accept responsibility for payment of any customs charges and local taxes.

Parcel Weight	World Zone 1 (USA, JAPAN)	World Zone 2 (Australia, New Zealand)	EU Coming Soon
Up to 1000g (1KG)	£25	£25	N/A
1001g-2000g (2KG)	£30	£50	N/A
More than 2001g /Special Size	£50	£75	N/A

	Leading date (working days)	Note
Australia	4-8 Days
Japan	3-8 Days
USA	3-4 Days
EU	N/A	Coming Soon

The product page provides an estimate of the weight for each item. The shipping weight is automatically calculated and displayed as the shipping cost, after adding the weight of the shipping box.

* The product package must not exceed the specified size of 3m (length + girth) and 1.5m for the maximum side. If the package is larger than the specified size, special delivery charges will apply, even if the weight is below the specified limit.

Delivery fulfilment: international

Order dispatch and delivery times will vary dependent on the destination, and parcel insurance will vary dependent on the carrier used to fulfil the international delivery. To receive an estimated dispatch and delivery time for your order, or for more information on insurance, please contact our customer service team on 0330 058 0058 (option 4) or alternatively email .If your order contains an item(s) which is on pre-order, your order will not be shipped until the pre-ordered item(s) is back in stock. Should you wish to cancel this item from your order, please contact Customer Services who will be happy to help with this.

If your parcel does not arrive within the expected number of days, please contact our customer service team on + 44 0330 058 0058 (option 4) or alternatively email info@sciencemuseumgroup.ac.uk