Terms & Conditions
Browse the Terms & Conditions of our online store
New shop customer offer
Receive 10% off your first order when you create an account as a Science Museum online shop customer - sign up now and keep an eye out for email instructions containing the discount code needed to claim your 10% off before you place your order.
Please note, the discount code must be entered before you place your first order after registering, and applies to the price of the product(s) exclusive of shipping fees. Unfortunately, the discount cannot be awarded in retrospect. Offer applies to newly-registered customers only and cannot be used in conjunction with any other offer or sale/ promotional item.
Placing an order
Once you have completed an order online, it is not possible to make any amends to your order at this time. If you wish to change an item within the order, or edit a delivery address, please ensure any amends are made before placing your order.
We hope to be able to accommodate this process in future, and we are working towards these changes.
Full order cancellations will only be accepted between 9am - 4pm (BST) Monday - Friday, if our customer services team are notified by email within 30 minutes of completing your order.
Gift wrapping service
Add an extra special touch to your gift with our gift wrapping service. Your gift will be wrapped in our special Science Museum wrapping paper or envelope. To have your order gift wrapped, simply select the gift wrap option during the checkout process. Gift wrap is subject to an additional £5.00 charge.
Every care has been taken to ensure accuracy of description, specifications, colour and price of all products; however there may be occasional errors. In this event you will be provided with a full explanation and a corrected offer. All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. All items are offered subject to availability at the time of ordering.
Please note that some items are sold exclusively online.
To check availability of products should you wish to purchase them in the museum store, please contact our customer service team on 0207 942 4000 (option 3)
The price shown for the goods includes VAT and excludes postage and packing. The charges for postage and packing are shown in the Checkout once you have entered your chosen method of delivery prior to confirming your order.
All items are offered subject to availability at the time of ordering.
Sale items and promotional offers
All sale and promotional offers apply to orders placed online only.
Discount codes cannot be used on sale items.
Unless damaged/faulty, items purchased within a promotional offer are only refundable if all items purchased within the offer are returned for refund.
Unless otherwise stated, offers may not be used in conjunction with each other. If multiple offers are attempted to be used at the same time, only the most recent offer will be applied to the order and previous offers removed from your order.
We accept all major credit cards and debit cards except Diners Card. Credit or debit card payments will be charged once your order is placed and you receive an email confirmation. When payment is taken from your card the transaction on your card statement will state "Science Museum Online Shop - SCMG Enterprises Ltd" for orders placed on our website.
Please note when an item is placed on pre-order, payment is taken immediately.
If you require a VAT invoice, please send a request to the customer services team at firstname.lastname@example.org quoting 'VAT invoice request' and your order number in the subject line.
We run a shop newsletter, to let customer be the first to know about the latest offers, behind the scenes news and recent product drops. You can sign up to our newsletter via the bottom footer of the website or via our pop up onsite.
If you would no longer like to hear from us or you would like to change your email preferences, you can do so by selecting 'unsubscribe' in the bottom footer of a recent email, received from us. This will direct you to a new page 'Change your email preferences or unsubscribe' which lists topics you might like to hear about or further below you can unsubscribe and leave the newsletter list.
Any new topics selected may take up to 10 working days to update.
Alternatively please call at 033 0058 0058 or email info@ScienceMuseumGroup.ac.uk and our team can remove you from our newsletter.