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If you would like to contact us for any reason please contact us using the methods below.
We aim to respond to your email within two working days of receipt dependent on the nature of the query and of any third parties involved.
Please note our telephone service will not be operating whilst our Museum sites are closed. Please use the email address provided above to get in contact with our shop customer services team.
Call our Customer Service team on 0207 942 4000 (option 3), between 10am - 12pm and 1pm - 5pm Monday to Friday (excluding public and bank holidays). (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)
Bank Holidays and Weekends - closed
Science Museum Shop
Product Technical support
For all queries relating to Science Museum branded products purchased from other stockists/retailers, please contact the relevant stockist/ retailer directly. Alternatively contact our customer service team as above.
Customer service opening hours
Monday - Friday 10am - 12pm and 1pm - 5pm (excluding public and bank holidays). (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)