Delivery
DELIVERY
This page contains useful information on delivery processes and prices. The following information is subject to our Terms and Conditions which can be found here.
|
Announcements regarding delivery Easter Royal Mail strikes Due to the ongoing Royal Mail strikes please allow additional days for your order to be delivered. Brexit: European Union orders To all of our EU customers: we have taken the decision to temporarily pause orders to the European Union until further notice. We apologise for the break in service. Please rest assured that we are working our way through the new regulations and customs systems, in order to bring EU countries back online. We hope it won't be too long before you can enjoy the Science Museum's merchandise. Thank you for your understanding and ongoing support. |
Delivery methods
The following delivery methods are available for UK deliveries. Please note that we are currently unable to fulfil international deliveries.
|
Destination * |
Estimated days (After dispatch notification) |
Price |
Note |
|
UK Mainland & UK Offshore standard delivery |
3 – 4 working days ** |
Free |
Orders over £60 |
|
UK Mainland & UK Offshore standard delivery |
3 – 4 working days ** |
£5 |
Orders under £60 |
|
UK Mainland express delivery |
1 – 2 working days ** |
£7 |
|
|
UK Offshore express delivery |
1 – 2 working days ** |
£10 |
|
|
UK Upgraded delivery |
Next working day *** |
£4 |
Only available for UK Mainland, orders £100+ Signature required. |
Alcohol / Age verified items
All whiskey, gin or beer purchased is age verified online (18+), delivered via special post and packaged securely. We charge £3 extra when ordering these items, please see the chart below for more.
|
Destination * |
Estimated days (After dispatch |
Price |
Note |
| UK standard delivery (Free over £60) + £3 charge for alcohol age verified |
3 – 4 working days ** |
£3 |
Orders over £60 |
|
UK Mainland & UK Offshore standard delivery age verified |
3 – 4 working days ** |
£8 |
Orders under £60 |
|
UK Mainland express delivery age verified |
1 – 2 working days ** |
£11 |
|
|
UK Offshore express delivery age verified |
1 – 2 working days ** |
£14 |
|
* ”UK Mainland” means: England, Scotland and Wales, excluding the islands adjacent to those territories, and the Scottish Highlands. “UK Offshore” means: addresses within the United Kingdom which are not part of the UK Mainland, including the Isles of Scilly and the Scottish Highlands and Islands, and not including the Isle of Man and Northern Ireland.
Courier information - Although most of the Highlands is geographically on the British mainland, it is somewhat less accessible than the rest of Britain; thus most UK couriers categorise it separately, alongside Northern Ireland, the Isle of Man, and other offshore islands
** Orders placed after 1pm on a Thursday will be dispatched on the following Monday (subject to public holidays). Orders placed after 1pm on a Friday will be dispatched on the following Tuesday (subject to public holidays). Orders shipped on a Friday will not be delivered until the following Monday (subject to public holidays). A Saturday delivery service is not currently available.
*** Orders must be placed before 1pm the day before your desired delivery date.
****Free UK Delivery over £60 Gift card purchases are not currently included in the free postage when you spend over £60+, this is only on available on products that are delivered to your door.
Delivery fulfilment
All orders are dispatched by one of our nominated carriers. We use Royal Mail Tracked 24 and 48 hour services and DPD for UK express and UK upgraded delivery.
Please note that the UK Mainland & UK Offshore standard and express delivery options only insure orders up to the value of £100. The UK Upgraded delivery option insures parcels according to weight (approximately £12 per kilo).
If your order contains an item(s) which is on pre-order, your order will not be shipped until the pre-ordered item(s) is back in stock. Should you wish to cancel this item from your order, please contact Customer Services who will be happy to help with this.
If your parcel does not arrive within the expected number of days, please contact our customer service team on 0330 058 0058 (option 4) or alternatively email info@sciencemuseumgroup.ac.uk
