Delivery

Brexit: European Union orders

To all of our EU customers, we have taken the decision to temporarily pause orders to the European Union, from Friday 18th December 2020 until further notice. We apologise for the break in service; please rest assured we are working our way through the new regulations, and bringing EU countries back online.

We hope it won't be too long before you can enjoy the Science Museum's merchandise.

Thank you for your understanding and ongoing support.

 

Choose your preferred delivery method

Free UK delivery on orders over £50*

*Offer applies to UK Mainland & UK Offshore standard delivery only. (Excludes custom prints)

All orders are dispatched by one of our nominated carriers. We use Royal Mail Tracked 24 and 48 hour services,  DPD and Parcelforce for UK next day and UK upgraded delivery.

Please note that the UK Mainland & UK Offshore standard delivery option only insures orders up to the value of £100. If you would like a more secure service, please use our next day service or upgraded shipping option if applicable.

There may be local duty and/or taxes payable on goods delivered outside the UK. SCMG Enterprises Ltd is not responsible for paying these charges or for any customs delays.

If your order contains an item(s) which is on pre-order, your order will not be shipped until the pre-ordered item(s) is back in stock. Should you wish to cancel this item from your order, please contact Online Shop Customer Services who will be happy to help with this.

 

UK Mainland & UK Offshore standard delivery £4.00

Please allow 3 – 4 working days for your delivery

Delivery option is available to all UK mainland addresses and UK offshore locations. Delivery is Monday to Friday (except Bank Holidays) between 09.00 and 17.30. We are unable to deliver to any PO Box.

 

UK Mainland express delivery £6.00

Please allow 1 -2 days for your delivery

Delivery option is available to UK mainland addresses only. UK Offshore addresses (Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands) are excluded. Orders must be placed before 1pm the day before desired delivery date

 

UK Offshore express delivery £10.00

Please allow 2 working days for your delivery

Delivery option is available to Channel Islands, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands. A signature is required on delivery.

 

UK Next working day £8.00

Delivery option is available to UK mainland addresses only. UK Offshore addresses (Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands) are excluded.

Orders must be placed before 1pm the day before desired delivery date. Please note if you place an order between 1pm on a Thursday and Sunday your order will be dispatched on Monday (excluding public holidays). A Saturday delivery service is not currently available. A signature is required on delivery.

 

UK Upgraded delivery £4.00

Orders will be delivered next working day and will require a signature on delivery.

Delivery option is only available on orders over £100 to UK mainland only. This excludes Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands.


If your parcel does not arrive within the expected number of days please contact our customer service team on 0330 058 0058 (option 3) or alternatively email shop.sciencemuseumonline@sciencemuseum.ac.uk